NeaNMS comes with an efficient complete support service framework to cover all our customers needs.
Our support is one of the key differentiator of NeaNMS and we provide it through a professional team which is continuosly in contact with our developers. NeaNMS support is accessible through the support portal at the address support.neagen.it where our customers can:
Open trouble-tickets
Report issues and bugs
Access our knowledge base
Download new software versions
Download bugfixes
Download manuals
Special Support Program
For those who need something more.
For customers who need more support from our experts or simply lack of personnel for NeaNMS management, we propose special programs which include:
For customers who need more support from our experts or simply lack of personnel for NeaNMS management, we propose special programs which include: